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| PRIVACY |
We do
not share the information provided
to us by our customers with anyone.
Customers' contact information may be compiled as part of our own mailing
list. This list is used to notify our customers of
seasonal sales or events. If at any time you wish not to
receive information from us, either paper or electronic,
simply let us know, and we will remove you from our mailing
list.
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ORDERING |
We enthusiastically welcome your order inquiries!
Shop through our new shopping cart, or contact us via
phone, email, or web.
We can accept Visa, MasterCard, American Express,
Discover, and bank transfer payments through our secure
PayPal shopping cart. We can also accept Visa,
MasterCard or your personal check at the studio or over
the phone.
We work hard to keep a
wide variety of work in stock all the time in a variety
of color options, but a smaller group of designs may be
in more limited production, and not always in stock.
In-stock work will ship within 2 business days*
of order confirmation. Work that is not in stock
may take 2-6 weeks to create and ship.
** IF YOU ARE CONCERNED ABOUT AVAILABILITY AND
SHIPPING TIMES, please
contact us BEFORE placing an order through the
shopping cart.**
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| SPECIAL
ORDERS |
See something you like, but it doesn't come in the color you want? No
problem! We'll take special orders on custom colors and decorations on
any pieces we make.
Click here to see our glaze
options.
And if you're looking for something you don't see
here, let us know--we might be able
to create something new just for you.
Depending on the pieces, and
the order's proximity to Christmas (yes, seriously), delivery may take 3-6
weeks.
Also, please note that our production stops for holiday show
season in early November, and resumes in early January, so to
be sure of timely delivery, place holiday orders before
October 1.
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| SHIPPING |
If you choose the "Pickup" shipping
option, we will notify you when your order will be ready
to pick up from our studio. You may pick your
order up any time during our business hours,
but please call ahead to give us notice.
We ship via the US Postal Service's
2-3 Day Priority Mail service,
and we automatically insure each package for the retail
price of the contents. The following chart is a general estimation of
shipping charges. Exact charges will be calculated
when your order is placed. In-stock items usually ship within
2 business days* of order confirmation. Expedited services are also available for
an additional charge. Please contact us for more
information.
| Order total |
Shipping and handling charges |
| up to $25.00 |
up tp $7.50 |
| $25.01 - $55.00 |
$7.50 - $11.00 |
| $55.01 - $95.00 |
$11.00 - $14.25 |
| $95.01 and over |
11% of merchandise total |
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RETURNS &
EXCHANGES
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Our customers' satisfaction is important
to us. If for any reason you are not completely satisfied with
your purchase, please contact us.
Our general return/exchange policy is as follows:
We will gladly refund or exchange items purchased directly from us, less
return shipping, within 30 days of purchase, with a
receipt. Items purchased through other galleries or
retailers should be directed to those establishments for
return or exchange.
If you find your purchase is defective on delivery, we will
replace or refund the defective pieces.
If a piece cracks or breaks in the course of use due to manufacturing defect,
please contact us. |
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| *Our business days are
Monday-Friday, 8am-4pm. Please see our
Calendar for
detailed information about holiday and show closings.
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