Policies & Information
| PRIVACY | ||||||||||
| We do
not share the information provided
to us by our customers with anyone. Customers' contact information may be compiled as part of our own mailing list. This list is used to notify our customers of seasonal sales or events. If at any time you wish not to receive information from us, or change your contact information, simply let us know, and we will make the changes to our mailing list. |
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| ORDERING | ||||||||||
| We enthusiastically welcome your order
inquiries! Shop through our shopping cart, or contact us via
phone, email, or web. We can accept Visa, MasterCard, American Express, Discover, and bank transfer payments through our secure PayPal shopping cart. We can also accept Visa, MasterCard, Discover or your personal check at the studio or over the phone. PLEASE DO NOT EMAIL CREDIT CARD INFORMATION--IT IS NOT A SECURE FORM OF COMMUNICATION. We work hard to keep a wide variety of work in stock all the time in a variety of color options, but a smaller group of designs may be in more limited production, and not always in stock. In-stock work will ship within 2 business days* of order confirmation. Work that is not in stock may take 2-8 weeks to create and ship. ** IF YOU ARE CONCERNED ABOUT AVAILABILITY AND SHIPPING TIMES, please contact us BEFORE placing an order through the shopping cart.** |
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| SPECIAL ORDERS | ||||||||||
| See something you like, but it doesn't come in the color you want? No
problem! We'll take special orders on custom colors and decorations on
any pieces we make.
Click here to see our glaze
options. And if you're looking for something you don't see here, let us know--we might be able to create something new just for you. Depending on the pieces, and the order's proximity to Christmas (yes, seriously), delivery may take up to 8 weeks. Also, please note that our production stops for holiday show season in early November, and resumes in early January, so to be sure of timely delivery, place holiday orders before October 1. |
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| SHIPPING | ||||||||||
We ship small boxes via the US Postal Service's
2-3 Day Priority Mail service, and large boxes via UPS
Ground Insured. The following chart is a general estimation of
shipping charges. Exact charges will be calculated
when your order is placed. In-stock items usually ship within
2 business days* of order confirmation. Expedited services are also available for
an additional charge. Please contact us for more
information.
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| RETURNS & EXCHANGES | ||||||||||
| Our customers' satisfaction is important
to us. If for any reason you are not completely satisfied with
your purchase, please contact us.
Our general return/exchange policy is as follows: We will gladly refund or exchange items purchased directly from us, less return shipping, within 30 days of purchase, with original receipts. Items purchased through other galleries or retailers should be directed to those establishments for return or exchange. If you find your purchase is defective on delivery, we will replace or refund the defective pieces. If a piece cracks or breaks in the course of use due to manufacturing defect, please contact us. |
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| *Our business days are Monday-Friday, 8am-4pm. Please see our Calendar for detailed information about holiday and show closings. |