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Policies & Information
 
 
PRIVACY
We do not share the information provided to us by our customers with anyone.

Customers' contact information may be compiled as part of our own mailing list. This list is used to notify our customers of seasonal sales or events. If at any time you wish not to receive information from us, either paper or electronic, simply let us know, and we will remove you from our mailing list.
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ORDERING
We enthusiastically welcome your order inquiries! Shop through our new shopping cart, or contact us via phone, email, or web.

We can accept Visa, MasterCard, American Express, Discover, and bank transfer payments through our secure PayPal shopping cart.  We can also accept Visa, MasterCard or your personal check at the studio or over the phone.

We work hard to keep a wide variety of work in stock all the time in a variety of color options, but a smaller group of designs may be in more limited production, and not always in stock. 

In-stock work will ship within 2 business days* of order confirmation.  Work that is not in stock may take 2-6 weeks to create and ship.

** IF YOU ARE CONCERNED ABOUT AVAILABILITY AND SHIPPING TIMES, please contact us BEFORE placing an order through the shopping cart.**

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SPECIAL ORDERS
See something you like, but it doesn't come in the color you want?  No problem!  We'll take special orders on custom colors and decorations on any pieces we make.  Click here to see our glaze options.

And if you're looking for something you don't see here, let us know--we might be able to create something new just for you.

Depending on the pieces, and the order's proximity to Christmas (yes, seriously), delivery may take 3-6 weeks. Also, please note that our production stops for holiday show season in early November, and resumes in early January, so to be sure of timely delivery, place holiday orders before October 1.
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SHIPPING
If you choose the "Pickup" shipping option, we will notify you when your order will be ready to pick up from our studio.  You may pick your order up any time during our business hours, but please call ahead to give us notice.

We ship via the US Postal Service's 2-3 Day Priority Mail service, and we automatically insure each package for the retail price of the contents.  The following chart is a general estimation of shipping charges.  Exact charges will be calculated when your order is placed.  In-stock items usually ship within 2 business days* of order confirmation.  Expedited services are also available for an additional charge.  Please contact us for more information.

Order total Shipping and handling charges
up to $25.00 up tp $7.50
$25.01 - $55.00 $7.50 - $11.00
$55.01 - $95.00 $11.00 - $14.25
$95.01 and over 11% of merchandise total

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RETURNS & EXCHANGES
Our customers' satisfaction is important to us.  If for any reason you are not completely satisfied with your purchase, please contact us. Our general return/exchange policy is as follows:

We will gladly refund or exchange items purchased directly from us, less return shipping, within 30 days of purchase, with a receipt. Items purchased through other galleries or retailers should be directed to those establishments for return or exchange.

If you find your purchase is defective on delivery, we will replace or refund the defective pieces. 

If a piece cracks or breaks in the course of use due to manufacturing defect, please contact us.
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*Our business days are Monday-Friday, 8am-4pm.  Please see our Calendar for detailed information about holiday and show closings.